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What are the delivery rates / shipping costs for my order?
We work with fixed shipping costs per country. You only pay a part of the initial costs of a lightweight shipment - we cover the rest, regardless the weight. Once you have added items to your cart, click click on the cart in the navigation bar, click on check out and select your country from the dropdown menu. The shipping costs for your country will appear when you click on 'continue to next step'.
When can I expect my delivery?
This obviously depends on the country you are in. We ship from The Netherlands, using PostNL (TNT). Depending on stock availability and payment you can expect your order within 48 hours after we have dispatched it if you are in The Netherlands. Please notice we don't send books in the weekend. The vast majority of our shipments to EU countries is delivered within 2-5 working days. Deliveries to the rest of the world take 3-10 working days. Once your order has been dispatched you will receive an email with a link that enables you to track and trace your order. PORTONOVO will not accept any responsibility for late deliveries due to circumstances outside of our control. We will try to inform you of any unexpected delay.
What's the delivery procedure?
After placing your order you will receive an Order Confirmation by email. We will process your order as soon as humanly possible. Once your order has been dispatched, you will receive an email with a link that enables you to track and trace your order. On our website, under Account, you can check the status of your orders.
Do you ship to every country?
We ship around the world to as many countries as possible - but not all. Once you have added items to your cart, click cart in the navigation bar. Afther 'Check out' the dropdown menu will tell you whether we ship to your country.
Will I be charged customs and import charges?
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. You might want to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
Can my order be delivered to another address than the billing address?
Sure thing. In the checkout procedures you will find a checkbox that says 'Ship items to the above billing address'. Checking this box will unfold the Shipping Address fields.